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Delivery & Refund Policy

Last updated: February 27, 2026

1. Service Activation

MailClarity is a license-based online platform. After your payment is completed:

• Your account is instantly upgraded to Pro.
• All features included in your plan become immediately accessible.
• You can start using subscription management and email analysis tools right away.

This is an online service — no physical product or file delivery is involved.

2. License Plans

• Free Plan: Limited features, free to use. No credit card required.
• Pro Annual License: One-time payment for 1 year of access. No auto-renewal.

3. Refund Conditions

Due to the instant activation of our digital service, refund requests are evaluated on a limited basis. However, customer satisfaction is our priority. Refund requests are accepted in the following cases:

• Technical issues preventing access to paid features
• Duplicate charges or billing errors
• Service significantly not matching the advertised description

For refund requests, please contact support@getmailclarity.com within 7 days of your payment date.

4. Refund Process

• 1. Send an email to support@getmailclarity.com with the subject "Refund Request".
• 2. Include your registered email address and payment date.
• 3. Your request will be reviewed within 3 business days.
• 4. Approved refunds will be credited to your account within 5-10 business days, depending on your payment method.

5. No Auto-Renewal

MailClarity does not auto-renew. When your license expires, your account automatically reverts to the free plan. Renewal is entirely your choice.

6. License Expiration

• Your Pro license is valid for 1 year. After expiration, your account reverts to the free plan.
• You can renew your license at any time.
• Your data is retained for 30 days after license expiration. After this period, data is permanently deleted.